Privacy Policy

🔒 Privacy Policy – James Hardie Online

Effective Date: 22/07/25

James Hardie Online (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our website, make a purchase, or interact with us in any way.

1. What We Collect

We may collect the following personal information:

Name and contact details (e.g. email, phone number, address)
Billing and shipping address
Payment details (via secure third-party gateways)
Order history and purchase information
Website usage and browsing behaviour (via cookies and analytics)
Any information you provide through contact forms or support requests

2. How We Use Your Information

Your information is used to:

Process and fulfill your orders
Deliver products to your specified address
Communicate order updates and customer support
Improve your shopping experience
Manage returns, refunds, or account inquiries
Meet legal and regulatory obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

3. Payments & Security

All payments on our website are processed securely through trusted third-party gateways such as Stripe, PayPal, or other merchant facilities. We do not store or have access to your full payment details.

We take appropriate technical and organisational security measures to protect your data from unauthorised access, misuse, or disclosure.

4. Cookies & Website Tracking

We use cookies and similar technologies to:

Improve site functionality and user experience
Track website performance via tools like Google Analytics
Remember your preferences and shopping cart

You can manage cookie settings through your browser at any time.

5. Third-Party Services

We may share relevant personal information with trusted third parties only as needed to:

Process payments
Deliver orders (e.g. couriers or freight partners)
Provide analytics and site functionality
Host and maintain our website

All third parties we engage are required to maintain the confidentiality and security of your information.

6. Access & Correction

You have the right to access, correct, or update your personal information. To make changes or request deletion of your data, please contact us at the details below.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

James Hardie Online
Email: info@jameshardieonline.com.au
Address: PO BOX – 305 Horsley Park NSW 2175

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website constitutes acceptance of any revised terms.